How Luxembourg City's tourist office deals with 133,000 visitors

(JB) Luxembourg City's Tourist Office has said more than 100,000 visitors have passed through their doors on the Place Guillaume II since January this year.

The five employees who work behind the desk in the office of course need to be extremely knowledgeable in order to answer barrages of questions, sometimes bizarre, fired at them from uninformed tourists, often with only a few hours to fill.

The LCTO both in the office and the many “Ask Me” guides that wonder around the city, have to take into consideration that tourists in a foreign city are confronted by many different languages and expect to see a lot in a short time-frame, sometimes with whining kids or adults for that matter.

From January 1 until now, so near mid-August, LCTO estimates that 133,00 tourists have been informed. Currently, information is passed on in no less than nine languages; Luxembourgish, German, French, English, Dutch, Italian, Spanish, Japanese, and Chinese.

"Questions of course, can revolve around anything," said Natasha Bonifas from LCTO. “There are, for example, tourists who want to know whether Luxembourg uses the euro or others who want to visit the 'Grand Duchy' but actually mean the Grand Ducal Palace”.  

Certain questions arise depending on the season but currently these are the top five most frequently asked questions at Luxembourg City Tourist Office:

• "We are here for two to four hours in the City. What can we do in that time? "
• "We want to visit the Grand Ducal Palace. When is that possible? "
• "How do we get to the casemates and when are the opening times?"
• "Where is the nearest campsite?"
• "What is there to do for children in the city?”

And of course the most popular item requested is a foldable map of the City.

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